Refund policy
Shipping Policy – Aura Happy
At Aura Happy, we offer worldwide shipping on all orders.
Processing Time:
Orders are processed within 1–3 business days.
Shipping Time:
Our average delivery time is 7–18 business days depending on the destination and demand.
In some cases, shipping may take a little longer due to high-volume periods, customs delays or international logistics factors.
You will receive a tracking number as soon as your order is shipped.
Incorrect Address
Please make sure your shipping information is correct.
We are not responsible for packages lost due to an incorrect address entered at checkout.
Lost / Stolen Packages
Once an order is marked as delivered by the carrier, it is considered completed.
Aura Happy is not responsible for packages that are lost or stolen after delivery.
Customs & Import Fees
Any customs fees, taxes or import charges (if applicable) are the responsibility of the customer.
Delivery Issues / Damaged Item
If your item arrives damaged or defective, please contact us within 48 hours with photos so we can assist you.